Payment
We accept all major Credit Cards, PayPal, Apple pay, Google pay and offer financing with PayPal and Shop pay.
Sales Tax
All buyers from New York will be charged sales tax. We do not charge sales tax to any other state.
International customers are responsible for all taxes and duty fees applied by their Country payable at the time of delivery.
Shipping
We ship our items world wide and take great care in how we pack our Instruments. All shipments are professionally packaged, fully insured and ship out the same or next business day. Tracking info is provided via email at the time of shipment. Most shipments will require a signature upon arrival.
Domestic:
Continental 48 States - UPS or Fedex Ground, UPS 2 Day, USPS Priority & Express
AK, HI, PR, GU, PO Boxes - USPS Priority Mail or Express Mail.
International:
USPS Priority Mail International w/ UPS Express Available
Returns
If you're not completely satisfied with your purchase, just ship it back within 30 days of purchase for exchange or refund. Items priced above $2,500 have a 14 day return.
Refunds are made for product value only, excluding shipping and handling charges and credit card processing fees.
If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Items must be returned in original, as-shipped condition with no signs of wear or use such as protective cellophane removal, belt-buckle or pick scratches, scuffs, dings or scrapes or have any adjustments made. Return must include all of the original packaging and packaged just as it was received. Buyer is responsible for any damage that may occur during return shipment. Shipping insurance for return shipments is recommended.
In the rare case an item arrives damaged or defective just contact us with proof of damage/defect and we will file an insurance claim or arrange return shipping for domestic orders and issue a full refund. For insurance purposes we do not issue partial refunds and we can not except a return do to any damage if it is not reported within the first 48 hours with proof of damage.
Every instrument is fully setup prior to shipping however, setups can easily change in transit do to extreme temperatures, humidity changes and vibrations in delivery vehicles. Some adjustments may be needed upon arrival to fit the players personal taste or to offset any changes made in transit.