Skip to content
Home About Us Store Policy Contact Us

Store Policy

Payment

We accept all major Credit Cards, PayPal, Apple pay, Google pay and offer financing with PayPal and Shop pay. 

Sales Tax

All buyers from New York will be charged sales tax. We do not charge sales tax to any other state.

International customers are responsible for all taxes and duty fees applied by their Country payable at the time of delivery.  

Shipping

We ship our items world wide and take great care in how we pack our Instruments. All shipments are professionally packaged, fully insured and ship out the same or next business day. Tracking info is provided via email at the time of shipment. Most shipments will require a signature upon arrival.

Domestic: 

  Continental 48 States - UPS or Fedex Ground, UPS 2 Day, USPS Priority & Express

  AK, HI, PR, GU, PO Boxes -  USPS Priority Mail or Express Mail.

International:

   USPS Priority Mail International w/ UPS Express Available 

Returns

If you're not completely satisfied with your purchase, just ship it back within 30 days of purchase for exchange or refund. Items priced above $2,500 have a 14 day return. 

Refunds are made for product value only, excluding shipping and handling charges and credit card processing fees.

If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

For payments made by credit card or PayPal, the payment processing fee is deducted from the refund amount. This fee is not reimbursed to us by the payment processor when when we issue a refund and represents between 2.0% and 3.9% of the total transaction amount.

Items must be returned in original, as-shipped condition with no signs of wear or use such as protective cellophane removal, belt-buckle or pick scratches, scuffs, dings or scrapes or have any adjustments made. Return must include all of the original packaging and packaged just as it was received. Buyer is responsible for any damage that may occur during return shipment. Shipping insurance for return shipments is recommended.
 
In the rare case an item arrives damaged or defective just contact us with proof of damage/defect and we will file an insurance claim or arrange return shipping for domestic orders and issue a full refund. For insurance purposes we do not issue partial refunds and we can not except a return do to any damage if it is not reported within the first 48 hours.