Store Policy

Payment

We accept Visa, MasterCard, American Express, Discover, or PayPal. All buyers from New York will be charged sales tax. International customers are responsible for all taxes and duty fees applied by their Country payable at the time of delivery.

Shipping

We ship our items world wide and take great care in how we pack our Instruments. All shipments are professionally packaged, fully insured and ship out the same or next business day. Tracking info is provided via email at the time of shipment. Most shipments will require a signature upon arrival.

Domestic: 

   Continental 48 States - Free FedEx Ground with USPS Priority & Express Mail also available.

  AK, HI, PR, GU, PO Boxes - Buyers must select USPS Priority Mail or Express Mail.

International:

   USPS Priority & Express Mail Available.

Returns

We offer a 30 Day Money Back Guarantee on every item sold. If you're not completely satisfied with your purchase, just ship it back within 30 days of purchase for exchange or refund. Non defective returned items will be subject to a 10% restocking fee. The item must be returned in the original condition and properly packed with all of the original packaging. We cannot accept returned instruments that have missing packaging or instruments that have had any setup work/ adjustments done.  

Questions? 607-216-8584  -   info@rayhillaudio.com