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Store Policy

Payment

We accept all major Credit Cards, PayPal, Apple pay, Google pay and offer financing with PayPal and Shop pay. 

Sales Tax

All buyers from New York will be charged sales tax. We do not charge sales tax to any other state.

International customers are responsible for all taxes and duty fees applied by their Country payable at the time of delivery.  


Shipping

We ship our items world wide and take great care in how we pack our Instruments. All shipments are professionally packaged, fully insured and ship out the same or next business day. Tracking info is provided via email at the time of shipment. Most shipments will require a signature upon arrival.

Domestic: 

  Continental 48 States - Free FedEx Ground, USPS Priority & Express Mail

  AK, HI, PR, GU, PO Boxes -  USPS Priority Mail or Express Mail.

International:

   USPS Priority Mail International


Returns

We offer a 30 Day Money Back Guarantee on every item sold. If you're not completely satisfied with your purchase, just ship it back within 30 days of purchase for exchange or refund.

Buyer assumes responsibility for all shipping costs to and from including items shipped with free shipping unless the item was not received not as described.

In the rare case an item arrives damaged or not as described just contact us within 48 hours of receiving the item with proof of damage and we will file an insurance claim or arrange return shipping and issue a full refund. For insurance purposes we do not issue partial refunds and we can not except a return do to any damage if it is not reported within the first 48 hours. 

All of our guitars come with a new standard setup, but may require a small amount of adjustments or fine tuning upon arrival to fit the players personal taste or to offset any normal changes that may occur from transit or climate. Buyer is responsible for return shipping costs if returned for setup reasons. 

Items must be returned in original, as-shipped condition with no signs of use or adjustments and with the original unsoiled strings and protective cellophane. Return must include all of the original packaging, packaged tight and right-side up just as it was received. Buyer is responsible for any damage that may occur during return shipment regardless of who pays for return shipping. Shipping insurance for return shipments is recommended.